1) Who We Are

IONMEK Global Pvt Ltd
Plot No #19, 4th Street, Saraswathipuram, Thiruneermalai, Tambaram, Kanchipuram - 600044, India
Email: info@ionmek.com
Phone: +91 7603863309, +91 7604914670

2) Information We Collect

a) Information you provide

• Contact/Enquiry details (name, company, email, phone, message, product/service interest) when you submit forms or request quotes.
• Newsletter subscription details (such as email address) if you subscribe.
• Business information shared during procurement discussions (e.g., delivery location, technical specifications, required certifications, GST/billing details), where applicable.

b) Information collected automatically

• Device and usage data: IP address, browser type, pages visited, time spent, referring pages, and basic analytics.
• Cookies and similar technologies used for site functionality, analytics, and improving user experience (see Section 7).

3) How We Use Your Information

• To respond to your enquiries and provide quotations, product/service information, and technical clarifications.
• To process business communications related to our offerings including:
  • MFS Division (bearings & accessories, valves, flanges & fittings)
  • WEP Division (ETP, STP, portable ETP/STP systems, hydro/scale remover solutions)
• To provide customer support and improve our website content and performance.
• To send newsletters or updates only if you opt in (you can unsubscribe anytime).
• To protect against fraud, misuse, and to maintain the security of our website.
• To comply with legal obligations and enforce our Terms & Conditions.

4) Legal Basis (Where Applicable)

We process your information based on one or more of the following: your consent (e.g., newsletter), our legitimate business interests (responding to enquiries, improving services), performance of a contract (fulfilling orders/quotations), and legal compliance.

5) Sharing of Information

We do not sell your personal data. We may share information only as needed with:

• Service providers (hosting, email/communication tools, analytics) who process data on our behalf under confidentiality obligations.
• Authorized manufacturers/OEMs/partners only when required to fulfill your request (e.g., technical validation, certifications, availability, or warranties).
• Regulators or law enforcement when required by law or to protect our rights and safety.

6) Data Retention

We retain your information only for as long as necessary for the purposes described in this Policy, including business, legal, accounting, and compliance requirements. Enquiry records may be retained to support ongoing customer relationships and after-sales support.

7) Cookies

Cookies are small files stored on your device. We may use cookies for essential site functions and analytics. You can control cookies through your browser settings. Disabling cookies may impact some site features.

8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9) Your Choices & Rights

• Access/Correction: You may request access to or correction of your personal information.
• Opt-out: You can unsubscribe from marketing emails by using the link in the email (if provided) or by contacting us.
• Deletion: You may request deletion of your personal data, subject to legal/contractual retention requirements.

To exercise these rights, email us at info@ionmek.com.

10) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

11) Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the latest revision. Continued use of the website after changes means you accept the updated Policy.

13) Contact Us

If you have questions about this Privacy Policy, contact:
IONMEK Global Pvt Ltd
Email: info@ionmek.com
Phone: +91 7603863309, +91 7604914670